Refund and Returns Policy

*30 Day Hassle-Free Returns

All new product(s) sold and shipped by My Technology Store are eligible for Return and Refund within 30 Days of receipt, with no restocking fees.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Several types of goods are exempt from being returned. Used, refurbished and recertified products are exempt from return an will be considered as a ‘final sale’ unless received in non-working order or fail to operate properly within the 90 Day warranty period.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@mytechnologystore.ca

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@mytechnologystore.ca and we will send you instructions to exchange your item.

Shipping returns

To return a product to My Technology Store, you must obtain an RMA number within the applicable return period for the product. Your RMA number must be listed on your return package to identify your return. Once you’re ready, gather your products and prepare your package to ship back. Once your products are packaged securely to protect against damage and ready to ship, attach your return shipping label to the outside of the shipping box.

Products that are received by My Technology Store in any of the following conditions are not eligible for return and may be rejected:

• Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other products originally included with the product.
• Any product that exhibits physical damage. If you received your product damaged, please inform us immediately upon receipt.
• Any product for which you have submitted a mail-in rebate.
• Any product which appears tampered with, customized or altered in any way.
• Not the same product originally purchased from the website.

Restocking Fees

My Technology Store does not charge any restocking fees for returns regardless of the reason for return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at refunds@mytechnologystore.ca for questions related to refunds and returns.